​​​The responsibility of HAJJ O UMRAH SERVICES / HAAJI TRAVEL, as the tour operator and their agents are limited. HAJJ O UMRAH SERVICES / HAAJI TRAVEL, Illinois Corporation, acts only as agents for the pilgrims in making arrangements for the airlines, hotels, buses or any other services in connection with the performance of their Hajj and Umrah and assumes no liability whatsoever for injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of defect, through the acts or defaults of any company or person engaged in conveying pilgrims or in carrying out the arrangements of the tour, or as a direct or indirect result of acts of GOD, dangerous incidents in the air, sea, land, fire, breakdown of machinery of equipment, acts of governments or other authorities de jurs or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations or from any loss or damage resulting from improper passport, visas or other documents.

HAJJ O UMRAH SERVICES / HAAJI TRAVEL will accept no responsibility for loss or additional expense due to delay or changes in schedule or other causes. HAJJ O UMRAH SERVICES / HAAJI TRAVEL shall not be liable or responsible for any inconvenience, loss, damage or injury arising in connections with such services. HAJJ O UMRAH SERVICES / HAAJI TRAVEL shall not be responsible for the failure to follow instructions including but not limited to check-ins and delays. It is the responsibility of the airline to determine exactly what procedure will be followed. The policy chosen by that carrier shall be based on their procedure and shall not be the responsibility of HAJJ O UMRAH SERVICES / HAAJI TRAVEL and its affiliates. They will also not be responsible for any person (s) missing and part of the program due to his negligence or delay or absenteeism for any time during the tour and will not be responsible for any additional expenses for the participant to rejoin the tour. Moreover no changes or upgrading in the chosen program will be honored after departure as well as no refund will be given for any services rendered non-utilized..

Reservation / Deposits for Hajj: $2,500 per passenger, Adjustable to Hajj Package Cost. Email to
info@Haaji.com the Name page of Passport of each passenger. Full payment is required 30 days prior to departure.
Reservation / Deposits for Umrah: $200 per passenger, Adjustable to Hajj Package Cost. Email to
info@Haaji.com the Name page of Passport of each passenger. Full payment is required 30 days prior to departure.

Maulim Draft/ Hajj fee: are additional and not included in any package/ programs also any and all discretionary expenses.

Cancellation of Hajj Reservation: All cancellations must be in writing to
info@Haaji.com. Cancellation Requests received 90 Days prior to Departure will be subject to $1,000 Deduction per person;  Cancellation Requests received 60 Days prior to Departure will be subject to $2,000 Deduction per person; Cancellation Requests received 30 Days prior to Departure will be subject to $2,500 Deduction per person; No Refunds made thereafter.
Cancellation of Umrah Reservation: All cancellations must be in writing to
info@Haaji.com. Cancellation Requests received 60 Days prior to Departure will be subject to $100 Deduction per person;  Cancellation Requests received 30 Days prior to Departure will be subject to $200 Deduction per person; No Refunds made thereafter.


​Document Processing & Handling: Hajj O Umrah Services / Haaji Travel is a private company. We are not associated with any US or foreign government offices or Embassies. We are not responsible for the granting or denying of documents. We are not responsible for the delay or damage of documents due to any consulate or other government office. We will use courier services to return your documents unless you send us a completely filled out label on the carrier of your choice to use for the return. We are not responsible for any delays or damages due to any delivery service. We are not responsible for delays or damage due to natural disaster, building maintenance failure, city infrastructure failure or any other acts that are reasonably beyond the control of Hajj O Umrah Services / Haaji Travel,

HANDLING OF DISPUTES.

A. Arbitration of disputes. Notice: You are agreeing to have any disputes related to the contract for travel/hajj pilgrimage included in this “arbitration of disputes” provision decided by neutral arbitration, as provided by illinois law, and you are giving up any rights you might possess to have the dispute litigated in a court or jury trial. You are giving up your judicial right to discovery and appeal, unless those rights are specifically included in the “arbitration of disputes” provision, you may be compelled to arbitrate under the Illinois code of civil procedure, your agreement to this arbitration provision is voluntary.

Arbitration under this provision shall occur under the American Arbitration Association’s commercial rules of arbitration and shall be limited to those disputes related solely to the contract for travel/hajj pilgrimage. We have read and understand the foregoing and agree to submit disputes arising out of the matters included in the “arbitration of disputes” provision to neutral arbitration.

B. ATTORNEYS’S FEES. If either party hereto fails to perform any of its obligations under this Agreement or if any dispute arises between the parties hereto concerning the meaning or interpretation of any provision of this Agreement, then the defaulting party or the party not substantially prevailing in such dispute, as the case may be, shall pay any and all costs and expenses incurred by the other party on account of such default or in enforcing or establishing its right hereunder including without limitation, court costs and reasonable attorney’s fees and disbursements. Any such attorney’s fees and other expenses incurred by either party in enforcing a judgment in its favor under this agreement shall be recoverable separately from and in addition to any other amount included in such judgment and such attorney’s fee obligation is intended to be sever able from the other provisions of this Agreement to survive and not be merged into such judgment.

C. GOVERNING LAW AND AVENUE. This Agreement is governed by the laws of the State of Illinois .The parties agree that the exclusive venue for any disputes, arbitration or litigation concerning this contract, its alleged breach or its enforcement, shall be in the county in which the Property is located. Both parties agree to irrevocably waive their respective rights to a jury trail of any cause of action, claim, counterclaim , or cross-complaint in any action or proceeding and/or hearing brought by either party against the other on any matter whatsoever arising out of this Agreement.

D. Both parties agree that Hajj O Umrah Services / Haaji Travel does not assume any responsibility for handling your passports/packages. You hereby agree to indemnify and hold Hajj O Umrah Services / Haaji Travel harmless against any cause of action , lawsuit , or other liability that arise from their delivery of your documents to the preferred third party services of FEDEX , DHL , UPS and USPS couriers. Any issues relating to the delivery of packages/passport should be addressed with these respective agencies.

BY SIGNING BELOW I,TRAVELLER OR ARRANGER HAS READ THE ABOVE CONDITIONS AND AGREE WITH ALL TERMS AND CONDITIONS. ALSO FULLY UNDERSTAND THE PACKAGE WHICH I AM PURCHASING [WHAT INCLUDED & WHAT EXCLUDED IN THE PACKAGE].


Agency, Arranger or Traveler Signature:_____________________________________. Date:______________________. 
 

Print Name:____________________
____________. 

Once your Electronic Visa has been submitted, there will be NO refunds.